BFSI


DISCOVER NSDL'S JOURNEY TO DIGITAL TRANSFORMATION

AmyGB.ai - Do More With Less

With multiple processes spread across various business lines, NSDL had been looking for a solution that could ease off workload from the huge taskforce of agents that were responsible for processing handwritten application forms, validating authenticity of applications, alerting suspected fraudulent cases and supporting customer queries / requests via multiple communication channels including email and chat.
AmyGB proved to be a one stop solution for automation of all document related as well as communication related processes. Using a combination of advanced proprietary AI technology such as Machine Learning, Natural Language Processing and Computer Vision, AmyGB was the only vendor that was able to prove significant returns on investment with our end-to-end process automation solutions that run at scale, easing off significant workload from agents, allowing them to focus on more productive, core business related tasks.
We signed a contract with NSDL for automating their e-mail response management process, and have since been automating majority of their processes involving unstructured text and vision data.



THE
CLIENT
National Securities Depository Limited is the first electronic securities depository in India with national coverage. NSDL provides a bouquet of services to end investors, stock brokers, stock exchanges, custodians, issuer companies etc. through its network of more than 270 Depository Participants / Business Partners.
THE
SOLUTION
AmyGB has deployed it’s omni channel document processing platform on NSDL premises for reading customer queries via e-mail, storing, reading and tagging attached documents, categorising emails into specific categories, fetching data from CRM systems using APIs and automatically drafting responses to customer queries.


KEY
OUTCOMES
The solution, that has been deployed with an over 98% success rate, has helped reduce the organisation’s turnaround time by more than 95%, reducing workload of manual agents, who have been re-deployed to other tasks requiring skilled labour. The solution has been deployed at scale to ensure that volume surges expected by NSDL are taken care of smoothly, without the need to hire and train additional forces of manpower.

INDUSTRY USE CASES

BFSI

BSFI
Use IDP to enhance efficiencies, higher security and greater control of data.

Healthcare

Heathcare
Focus on improving patient care by better management of physician and operations data.

F&A

F&A
Move beyond manual processes to save time, avoid costly errors and keep valuable information at your fingertips.

Invoice Processing

BSFI
Reduce expenses and time spent on issue resolution by eliminating complex, labour-intensive processes.

Logistics

Logistics
Extract business-ready information from non-standard documents to improve shipping visibility without any delays.

SO, WHAT WOULD YOU WANT  
TO AUTOMATE TODAY?

REQUEST A DEMO
AmyGB.ai - Do More With Less