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Here’s Why you need IDP to Automate your Patient Onboarding Process


Manual patient onboarding processes remain fraught due to delays and costly errors. Learn how IDP technology can help you offer seamless onboarding experience to your patients.

[5 min read]
VisionERA
The new patient acquisition represents a significant investment for healthcare organizations. Besides human resources, there is also a cost of lost productivity for the duration it takes for patients to begin receiving care.

For outpatient centers and hospitals, the amount of time and money it takes to process insurance information, treatment requests, and complete administrative tasks present a barrier to entry into an institution, even temporarily.

So, how do you overcome all these problems associated with patient onboarding?

The answer is Intelligent Document Processing (IDP), which helps process documents and shorten the time required to onboard any patient in a healthcare facility. This article looks at how IDP solutions are tailor-made for an enhanced patient onboarding experience.

The Importance of Seamless Patient Onboarding for Healthcare Institutions


Patient onboarding is the first step in establishing a trusting relationship between your healthcare organization and new patients. It's time when you can make your brand known and show your patients that they're in good hands.

By onboarding patients better, you can set the stage for better patient engagement and retention, which leads to better outcomes for everyone involved. The ultimate purpose of patient onboarding is to reduce the number of obstacles that prevent patients from accessing services and care.

With seamless patient onboarding, you can ensure that each new patient feels welcomed and at ease from their first moment in your facility. This will make your patients get the most out of their time with you.

Traditional Challenges Related to Patient Onboarding


Here’s how healthcare institutions face challenges when onboarding patients traditionally.

Manual Processes


Employees working on data entry tasks can spend at least one-quarter of their work week on repetitive tasks. The traditional way of onboarding a patient involves the patient filling out a paper form. The form goes to the nurse or doctor, who manually enters the information into their software.

Then, once the patient has completed their visit, they leave with a paper copy of their new health plan information. This process can take anywhere from 15 minutes to an hour, depending on how many questions are on the form. If there are any mistakes made during this process, it will take much more time to correct them.

Then, if there's any missing or incorrect information, it will need to be resubmitted and re-entered again. It requires multiple people working at once, which means paying more people. It will also cost money in terms of paper supplies and wasted time due to mistakes made by avoidable human errors.

Data-Intensive Tasks


Manual onboarding processes involve a lot of data-intensive tasks and remain undesirable for a healthcare provider. They can also be time-consuming and leave room for errors.

Manual onboarding processes can also be costly, as they need a lot of human labor. This can translate into a high price tag that many healthcare providers cannot afford.

When healthcare providers spend hours on something like manual onboarding processes, they lose valuable time that could be used to provide care or conduct research. They also lose the opportunity to make money by charging patients for services offered.

Compliance Issues


The manual onboarding process can result in incomplete or inaccurate information entered into the system. This is especially true about sensitive information like medical records governed by strict regulations and privacy laws.

Another challenge of manual onboarding processes is that they can be time-consuming. Employees may remain less motivated to complete them on time or thoroughly enough, leading to incomplete or inaccurate data entry and higher error rates overall.

Manual processes also make it difficult for healthcare companies to keep track of patient records. They may not be able to comply with regulatory requirements like HIPAA.

Six Ways IDP Helps Overcome These Challenges for Healthcare Companies


Here are the various benefits of IDP for your healthcare company.

Improves Process Efficiency


Your healthcare institution would have documents like claims forms, invoices, and supplier bills to process. They may contain information about patients and what they need from their healthcare providers' services. If these documents fail to get processed quickly enough, it could lead to delays in treatment for patients who need urgent care.

With intelligent document processing, healthcare companies can automatically extract data from documents and put it into a database. This can be done in real-time, so there is no need to wait until the end of the day or week to get your data. You can get it as soon as it's available, which means you can make decisions faster than ever.

Reduces Operational Costs


Your healthcare company would have to process tons of documents, which can be time-consuming and costly. However, IDP can help you reduce operational costs by automating these processes and eliminating human errors.

IDP allows you to automate the process of reading and processing documents. You don't need to hire extra staff or pay them overtime to do this work manually. It also ensures that all of your documents get processed correctly. You'll also find that IDP improves your workflow by helping you avoid errors and delays in your processes.

Enables Improved Compliance


The healthcare industry is one of the most heavily regulated in the world. With so many different state, federal, and international regulations, it can be hard to track them. But when you're dealing with the lives and health of your patients, compliance is critical.

That's why IDP is so crucial for healthcare companies. It gives you a way to automate compliance processes so they are efficient and effective at ensuring your business is compliant with all regulations.

Provides Scalability


As a healthcare institution, you want to grow and expand as you see fit without losing the quality of care you provide. The key is being able to scale up your operations without having to sacrifice anything else. And that's where IDP comes in.

IDP allows you to streamline every aspect of your operation and optimize it for efficiency. It means that your files will remain organized and accessible, regardless of how many people are working on them at any given time. And it means that everything runs smoothly, no matter how many patients or clients come each day or month.

Process Patient Onboarding Documents at 20x Speed with VisionERA


Say goodbye to tiresome and error-prone manual patient onboard processes by signing up for VisionERA. The software provides an advanced platform that allows for smooth and error-free processing of large-scale documents at once.

The AI behind VisionERA has been trained on actual healthcare documents, enabling it to provide improved accuracy. Digitized healthcare records will help you dedicate more time to patients for better healthcare outcomes.

VisionERA offers a 100% performance guarantee, allowing you to automate your processes end-to-end. And that’s not it. You can also integrate VisionERA with other RPA (robotic process automation) tools and down/upstream processes.

Contact us today for a free product demo of VisionERA by clicking on the CTA below.


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Patient Onboarding Automation in Healthcare
Challenges Related to Patient Onboarding
IDP for Patient Onboarding
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