RGI (Reliance General Insurance) required an automated response system to address repetitive emails containing multiple documents. The objective was to increase productivity and efficiency while enhancing customer delight with minimal turn around time.
AmyGB deployed a combination of two products: RPA for email automation, and VisionERA for processing documents attached along with those emails.
Customer requests landed via e-mails and chats with attached documents were captured by the Customer Support Console.
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