HOW BHARTI AXA TRANSFORMED THEIR CUSTOMER SUPPORT EXPERIENCE WITH AMYGB’S AI PLATFORM
Assessing AmyGB’s AI capabilities that were flexible enough to cater to their dynamic requirement, and the dedication and passion with which they received unconditional support was just one of the aspects that the Bharti AXA team loved. What blew them off was the AI powered intelligent omni-channel user console specially designed to augment customer support, creating seamless, smooth and efficient communication between the bot and human agents, supporting them just where they needed. Whilst taking care of most tasks automatically, the console could intelligently flag where human intervention was required, thus depicting impeccable co-ordination between man and machine.
Bharti AXA General Insurance Company Limited is a joint venture between Bharti Enterprises and AXA. They offer insurance solutions for motor and two-wheeler, health and critical illness, property and student, individual and family travel and crop insurance.
Bharti AXA experienced a significant increase in productivity with a much elevated customer satisfaction. The flexible and intelligent omni-channel platform greatly enhanced the agent’s “ease of use” experience, while increasing the team’s efficiency. The manual error rate too was significantly reduced thanks to the intelligent suggestions prompted to the agents. The team is now looking at taking the intelligent automation experience to multiple channels using the same omni-channel platform.
INDUSTRY USE CASES
Use IDP to enhance efficiencies, higher security and greater control of data.
Focus on improving patient care by better management of physician and operations data.
Move beyond manual processes to save time, avoid costly errors and keep valuable information at your fingertips.
Reduce expenses and time spent on issue resolution by eliminating complex, labour-intensive processes.
Extract business-ready information from non-standard documents to improve shipping visibility without any delays.