BFSI


AMYGB ENABLES RELIANCE GENERAL INSURANCE TO CONTINUE SUPPORTING IT’S CUSTOMERS AMID COVID-19 INDUCED WORKFORCE CRISIS

AmyGB.ai - Do More With Less

The nation-wide lockdown had resulted in a situation beyond the control of any human being. At this juncture, the ability of an organization to extend “Differentiated Services” to its end-consumers was proven to be the most integral aspect influencing decision making, and cementing a differentiated brand positioning in the minds of its customers. Leading insurance companies such as Reliance General Insurance leveraged advancing trends in Artificial Intelligence to provide differentiated support to their customers, even during times of adversity, when human resources were precious and limited. In such times, companies that were able to go beyond the expected and create new benchmarks in customer support and experience, were certainly the ones that emerged victorious, considering the chaos and panic in the minds of worried customers unsure of ways to receive timely updates or responses to their queries.



THE
CLIENT
The nation-wide lockdown had resulted in a situation beyond the control of any human being. At this juncture, the ability of an organization to extend “Differentiated Services” to its end-consumers was proven to be the most integral aspect influencing decision making, and cementing a differentiated brand positioning in the minds of its customers. Leading insurance companies such as Reliance General Insurance leveraged advancing trends in Artificial Intelligence to provide differentiated support to their customers, even during times of adversity, when human resources were precious and limited. In such times, companies that were able to go beyond the expected and create new benchmarks in customer support and experience, were certainly the ones that emerged victorious, considering the chaos and panic in the minds of worried customers unsure of ways to receive timely updates or responses to their queries.
THE
CHALLENGE
  • 60% less human workforce available
  • Travel insurance related emails increase by 15%
  • Introduction of 4 new COVID related Health Policies


KEY
OUTCOMES
  • With customer support operating at less than 50% capacity during the pandemic, AmyGB continued to support its customers
  • By easing off maximum workload and reducing dependence on the very precious human resources, despite volume surges, thereby ensuring business continuity through maximum automation.
  • AmyGB has helped automate responses to more than 85% of customer support requests with 95% accuracy, assisting the organization to offer relief to their panic stricken customers during times of hardship, even as most organisations’ support mechanism had taken a huge backseat.
  • By leveraging AmyGB’s AI enabled MailERA®2.0, Reliance General Insurance continued to support its customers with the same level of efficiency and quality standards despite surges in email volume and human workforce operating at 40% capacity.
INDUSTRY USE CASES

BFSI

BSFI
Use IDP to enhance efficiencies, higher security and greater control of data.

Healthcare

Heathcare
Focus on improving patient care by better management of physician and operations data.

F&A

F&A
Move beyond manual processes to save time, avoid costly errors and keep valuable information at your fingertips.

Invoice Processing

BSFI
Reduce expenses and time spent on issue resolution by eliminating complex, labour-intensive processes.

Logistics

Logistics
Extract business-ready information from non-standard documents to improve shipping visibility without any delays.
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TO AUTOMATE TODAY?
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AmyGB.ai - Do More With Less